Service plans
Keep every arm on the line.
Plans are for cells ArmMate has installed. They cover remote support, preventive maintenance, and an on-site response target. They are written with the cell, not sold from a shelf.
Basic
$199
per arm / month, billed monthly
- 168h on-site response
- Preventive maintenance every 12 months
- Remote support during business hours
- Annual on-site inspection
- Asset service history
Standard
Most popular$499
per arm / month, billed monthly
- Everything in Basic
- 72h on-site response
- Preventive maintenance every 3 months
Premium
$999
per arm / month, billed monthly
- Everything in Standard
- 24h on-site response
- Preventive maintenance every month
- Loaner arm option
The tier and these terms are confirmed at assessment. Prices stay $199, $499, and $999 per arm / month, billed monthly, on a 12-month term. Plans cover only cells installed by ArmMate.
Plan terms
- Contract term. 12 months, then month to month until you cancel.
- Cancellation. Email hello@armmate.com at least 30 days before the end of the current term. Billing stops at the end of that notice period.
- Refunds. Fees already paid are not refunded.
- Response targets. The hours on each plan are targets confirmed at signup, not a promise that a truck is already rolling. If ArmMate misses a confirmed target, the remedy is a service credit equal to that month's plan fee for the affected arm, applied on the next invoice.
- Loaner arm (Premium). If a similar-reach arm is in ArmMate stock, Premium includes it for the repair window at no extra rental fee. Shipping and your downtime window are confirmed when you request it. A loaner is not guaranteed to be on the shelf.
- Multi-arm discount. Two arms: 10% off the combined monthly price. Three or more arms: 15% off the combined monthly price. The discount is printed on the invoice.
- Coverage. Plans cover only cells installed by ArmMate.
What a plan is for
Remote support
Someone who knows the cell, during business hours, before anyone drives to the site. Remote support runs over an encrypted, customer-approved connection. No inbound ports are left open on your network.
Preventive maintenance
Scheduled checks so the arm is not waiting on a breakdown to get attention.
On-site response
A written response target for the day a technician needs to be on the floor.
The plan follows the cell.
We scope support during the assessment, then attach a tier once the arm is on the line.